(N107) NDIS Service Agreement Template 2025-26

Description

All NDIS providers must comply with:

• the Section 10 definition of NDIS supports, and the transitional rules
• the 2025-26 NDIS Pricing Arrangement and Price Limits on:
  • early intervention, therapeutic, and other NDIS supports
  • travel
• rules about cancellations and cancellation fees
• section 33 rules about funding periods
• the NDIS Code of Conduct

This NDIS Service Agreement 2025-26 Template is for:

• Allied health providers of NDIS supports
• Other small NDIS providers (registered and unregistered)

How we wrote it:

• Plain English – Low on jargon. Easy to understand
• Logical Structure – Easy to walk through, to explain, and to negotiate with participants
• Flexible – Designed to be customised for each participant’s particular needs
• Editable – Word and PDF versions you can conform to your needs and brand

Amongst other things, the template sets out:

• the agreed NDIS supports
• the cost of the NDIS supports
• how and when the NDIS participant will pay the provider for the NDIS supports
• the NDIS participant’s obligations
• the NDIS provider’s obligations
• what happens in the event of a cancellation of an NDIS support
• how reviews and changes will be made to the agreement
• how a NDIS participant can raise a complaint
• the length of the agreement

It can be used as a standalone template, or as part of your bigger risk management and compliance model.

The template references several other policies you need to comply with under the NDIS Rules, including a NDIS Complaints Management and Resolution System Policy, a NDIS Incident Management and Reportable Incidents System Policy, a NDIS Provider Privacy Policy, a Booking and Cancellation Policy, an Emergency and Disaster Management Plan Framework and a Code of Conduct. We have templates for those, too, if you need them.

Updated: July 2025