Banter Speech & Language

Sydney speech pathologists helping adults and children speak for themselves.

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NDIS Complaints Management and Resolution System Policy Document and Complaint and Feedback Form

$30.00 including GST

This resource includes a:

    • NDIS Complaints Management and Resolution System Policy Document (8 pages); and
    • NDIS Complaint and Feedback Form (3 pages),

designed to help meet the requirements of the National Disability Insurance Scheme (Complaints Management and Resolution) Rules 2018.

Having such a policy is a condition of registration – and something NDIS providers can expect to be asked for as part of verification or certification.

We’ve used a plain English, accessible writing style, and included a PDF and a Word version of both documents, so you can use or adapt the documents for your needs.

SKU: NDIS-1 Categories: , Tags: , , , , ,

Description

This resource includes a:

    • Complaints Management and Resolution System Policy Document; and
    • Complaint and Feedback Form

designed to help meet the requirements of the National Disability Insurance Scheme (Complaints Management and Resolution) Rules 2018. Having such a policy is a condition of registration – and something NDIS providers can expect to be asked for as part of verification or certification.

The 8-page template policy is designed to form part of your compliance system to support NDIS participants and other people to make complaints about supports and services. We’ve used a plain English, accessible writing style, and included a 3-page complaints form, too, which you can use or adapt for your needs. Both documents are made available in a PDF and Word version.

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