Dreaded “failures to attend” – FTAs – are unacceptably high in speech pathology. They squeeze profit margins and make it harder to pay bills on time – waste time, which could otherwise be spent helping clients and potential clients and – worst of all – can undermine the therapeutic alliance between you and your client: mutual trust that is so essential for you to provide first-rate, quality care.
To manage and reduce FTAs, you need a properly drafted policy – not a wishy-washy statement of intent – but an agreement that clearly explains your clients’ legal responsibilities when they book appointments with you.
Our Booking and Cancellation Policy explains to clients why it is so important that they attend appointments on time. It also sets out what happens if a client doesn’t show up, cancels at short notice, turns up late, or behaves in an unacceptable or dangerous way. The Policy also sets out what happens if a client needs to cancel an appointment at short notice. Our Booking and Cancellation Policy is designed to be used with our initial booking email confirmation.