FAQs about Resources

Here are answers to frequently asked questions about the resources on Banter Speech & Language. If you have other questions, please get in touch!

HOW CAN I PAY FOR RESOURCES?

You can pay for resources by:

  • using Paypal (you don’t need an account to use your debit/credit card through PayPal);
  • making a bank transfer – our bank account details will be emailed to you once you place an order. Once we receive the funds from your bank we will send you the documents. Please note, depending on how you send the transfer (using an OSKO transfer will be faster), it can take up to 1-2 business days for a bank transfer to be received;
  • calling us on (02) 87573838 and making a credit card payment over the phone; or
  • if you are a school, completing our order form and submitting it and a purchase order to us. We will then send you an invoice for payment.

HOW WILL THE DOCUMENTS BE DELIVERED TO ME?

All our resources are digital (downloadable and printable) products. 

Paper copies will not be sent to you.

Files (e.g. in Word and/or PDF format) are available to download from the website once you’ve made a purchase. A confirmation email with download links will also be sent to the email used in your order.

I DIDN’T RECEIVE MY ORDER. WHAT DO I DO?

First, check the spam or junk folder of your email account. Is there an email from us there? Most of the time there is.

Second, check the email address that you used for your order. Was it correct? Did you use an email address that is different from the email address associated with your Paypal account? If so, check that email address.

Still no luck?

Send an email to hello@banterspeech.com.au with your order details so we can check the status of the email delivery or call us on (02) 87573838.

WHAT FORMAT WILL THE DOCUMENTS BE IN?

The majority of our documents are available in PDF or editable Word formats.

Some resources have been compressed as there are made up of multiple or large documents (ZIP file).

ARE THE NDIS TEMPLATE DOCUMENTS ONLY FOR HEALTH PROFESSIONALS?

No.

The documents are suitable for health processionals and other NDIS providers, regardless of industry.

We’ve drafted the documents to be industry/profession-neutral, so it doesn’t matter if you are providing occupational therapy supports, wheelchairs, home modifications, or transport services to NDIS participants, the resources should be suitable to you.