This resource includes a:

• • NDIS Complaints Management and Resolution System Policy Document (8 pages); and

• • NDIS Complaint and Feedback Form (3 pages),

designed to help meet the requirements of the National Disability Insurance Scheme (Complaints Management and Resolution) Rules 2018.

Having such a policy is a condition of registration – and something NDIS providers can expect to be asked for as part of verification or certification.

We’ve used a plain English, accessible writing style, and included a PDF and a Word version of both documents, so you can use or adapt the documents for your needs.