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Sometimes, we all make silly mistakes.
When the facts are known and stakes are low, we should be quick to acknowledge our mistake and to apologise for it.
That’s what this template is designed to do with two apology letters.
When more serious complaints are made about your service or staff, care must be taken to manage them.
This template is designed for a Speech Pathology Practice with a Complaints Management Policy. It acknowledges receipt of the complaint and promises it will be investigated by the Complaints Officer (often a member of senior management).
Related Product: Complaint acknowledgment and apology letters.
This template is designed to help you communicate price rises sensitively and professionally to your existing clients, well-ahead of the price rise, so that your clients can make informed decisions about their care going forward.
Repeated, unexplained or poorly explained failures to attend are unfair to your other clients and undermine your profitability.
This notice (which can be sent by email or letter) is designed to notify clients that they have breached your booking and cancellation policy and that you are therefore discharging them from your service or clinic.
This template pack includes a sequence of letters designed to get you paid without upsetting your clients.
The letters start with an informal “gentle reminder”, gradually progressing to more formal letters that set the scene for debt collection action as a last resort.
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