Forget the Zoom Doom and Coviu Fatigue: Telehealth is here to stay

Forget the Zoom Doom and Coviu Fatigue: Telehealth is here to stay

Some speech pathologists and clients think telehealth delivery is a second-rate service that peaked during COVID lockdowns. 

We need to rethink this idea. When done well, telehealth can improve care and make speech pathology more equitable, accessible and efficient.

  • We can help more clients, including people in under-served regional, rural and remote communities; people without access to transport, carers or childcare; people with work commitments that prevent physical appointments; and people who simply prefer telehealth for its convenience. 
  • We can increase client access to experienced speech pathologists, e.g. to support clients with less common or additional challenges.
  • Telehealth removes travel time, which helps not only those who live a long way away, but also clients that live in areas prone to traffic jams and parking shortages. 
  • We can improve staff safety and reduce cancelled appointments, e.g. when clients or family members have mild illnesses, which would expose staff to infection risks or prevent face-to-face meetings.

Barriers remain: including internet and technology access, regulations around rebates, the need for more peer reviewed evidence, and client acceptance.

Telehealth could be improved further with:

  • integrated systems – including flexible digital resources, and better technologies to support bookings, delivery, and payments; and
  • more partnerships between speech pathologists and other professionals to share best practices, achieve economies of scale, and to increase consumer choice and coverage. 

Further reading: Pearl, R., & Wayling, B. (2022). The Telehealth Era is Just Beginning, Harvard Business Review, May-June 2022, 87-94.

Forget the Zoom Doom and Coviu Fatigue: Telehealth is here to stay

This infographic also appears in a recent issue of Banter Booster, our weekly round up of the best speech pathology ideas and practice tips for busy speech pathologists and speech pathology students.

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David

Hi there, I’m David Kinnane.

Principal Speech Pathologist, Banter Speech & Language

Our talented team of certified practising speech pathologists provide unhurried, personalised and evidence-based speech pathology care to children and adults in the Inner West of Sydney and beyond, both in our clinic and via telehealth.

David Kinnane
Speech-Language Pathologist. Lawyer. Father. Reader. Writer. Speaker.

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