Wheelchair ramps. Disabled parking. Lifts at train stations. All ways that communities support people with physical disabilities to get on with their lives and to contribute to society. Things that help people with physical disabilities go places and do stuff most of us take for granted.

But what about communication access?


Almost everyone knows what this sign means:

Source: Wikimedia Commons.

But what about this one?

Source: Scope Victoria.

It’s called the Communication Access Symbol.

Communication Access?

To live our lives well, we need to communicate with others. We need to understand what others say and write. We need to get our messages – thoughts, feelings, needs – across to others.

Some people have problems getting and giving messages (or both).

Think about people with:

These are examples of people who might have communication support needs. They might need help to get or receive messages (or both).

Communication problems often invisible, but common

Compared to some physical disabilities, communication disabilities can be hard to spot. But consider this:

  • Between 1-2% of us have a communication disability (Law et al., 2007). Speech Pathology Australia thinks that the true number might be closer to 5%, or 1 in 20.
  • Up to 20% of us have some difficulties with communication compared to the majority (Law et al., 2007).
  • 44% of Australians have reading problems that prevent them from reading stuff required to meet daily needs (ABS, 2012).

How do people with communication problems help themselves?

Lots of ways! Here are just a few examples:

  • Speech-language or voice therapy from a speech pathologist.
  • Manual signing, e.g. Key Word Sign or Auslan.
  • Augmentative communication aids, including “low tech” things like picture communication boards, or higher tech things like iPad apps (e.g. Proloquo2Go).
  • Visual support.
  • Audio support.
  • Partner/carer training and/or supported conversational partner training.

How can communities help people with communication needs?  

Our aim as a community should be to help people with communication problems to communicate effectively in unfamiliar, mainstream settings and with the greatest level of independence possible (Solarsh & Johnson, 2017).

Here are just a few suggested ways we can pitch in and help:

    • Share what you’ve learned with others: I had no idea about how common communication disorders were until I started studying speech pathology. A little bit of knowledge changed my attitudes, re-set my priorities and, over time, affected my values. I now know that communication is a human right, and that each of us is responsible for improving communication access for everyone.
    • Promote Communication Access Cards. Help people with communication needs to tell others how they prefer to communicate. Scope has wonderful free templates you can download via here.
    • Use pictures and symbols to help people who can’t read well and/or are learning to read English.
    • Follow the example of business, community and other organisations that have been named as Communication Accessible Places and have been awarded the Communication Access Symbol by Scope. There are now over 160 such organisations and you can access the directory here. Many of these organisations are small. Inspiring stuff!
    • Advocate for better access. When you encounter a hostile receptionist, an impenetrable website, or see a terrible form, sign or other document, call it out and advocate for change. For example, I saw this sign on the Sydney Light Rail recently:

Bottom line

Communication is a human right. It’s essential for taking part in society and living a fulfilling life.

Some people need help with communication. Outstanding organisations like Scope, are working hard with businesses and community groups to help people with communication needs. But we can all do things to make it easier for people with communication needs to communicate more effectively.

Related articles:

Principal source: Solarsh, B. & Johnson, H. (2017). Developing Communication Access Standards to Maximize Community Inclusion for People with Communication Support Needs. Topics in Language Disorders, 37(1), 52-66.

Other resources (highly recommended reading):

Image: http://tinyurl.com/ya9ve8v8

Banter Speech & Language Banter Speech & Language
Banter Speech & Language is an independent firm of speech pathologists for adults and children. We help clients in our local area, including Concord, Concord West, North Strathfield, Rhodes, Strathfield and all other suburbs of Sydney’s Inner West.

Banter Speech & Language is owned and managed by David Kinnane, a Hanen- and LSVT LOUD-certified speech-language pathologist with post-graduate training in the PreLit early literacy preparation program by MultiLit, the Spalding Method for literacy, the Lidcombe and Camperdown Programs for stuttering, and Voicecraft for voice disorders. David is also a Certified PESL Instructor for accent modification.

David holds a Master of Speech Language Pathology from the University of Sydney, where he was a Dean’s Scholar. David is a Practising Member of Speech Pathology Australia and a Certified Practising Speech Pathologist (CPSP).

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